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Returns & Replacement policy

How quickly can I return an item?

As long as the product is unopened and still in its original condition and packaging you can return within 15 days from the date of receipt. Please fill out our Returns Form and send us pictures of the item.

Kindly send back the item to OUR-ESHOP.COM Headquarters: Easy Stationery Tr, Juma Al Majid Building # 442, Al Nahda, Sharjah UAE

What form of refund can I get?

Once the product has been evaluated and it’s eligible for return, we will issue a store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 6 months.

What if I receive an item with manufacturing defect?

If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please contact our Customer Care Team within 15 days from the date of receipt at support@our-eshop.com or call +971 6 5626733 so we can start investigating the problem. Please send us pictures or video of the item showing the fault or damaged part. We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.

If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.

Should you decide that you do not want a replacement and the return request was received within 15 days from the date of receipt, we can issue a store credit valid for 6 months from the issue date. Alternatively, we can process a refund to your credit card account. If you paid COD (Cash on Delivery), you will be given a refund in the form of our-eshop.com store credit. Kindly note that we are unable to process a cash refund.

If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.

Products we can’t refund or replace

Products we can’t process for return are listed below:

• Books.

• CDs/ DVDs

• Printing services and any other personalized items

• Products with extended delivery time

• Items on sale

• Electronic items where the original seal is broken

• Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)

• Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period

• Items that have been assembled, used, altered or installed, unless defective

Further exceptions are mentioned along with the product description.

How long does it take for the whole return and exchange process to be completed?

We usually action within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 15 working days from when we have received and evaluated the product.

Refunds to credit card usually takes 15 working days from when we have received and evaluated the product.

What delivery destinations does the OUR-ESHOP.COM return policy apply to?

Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destination.

When we can block the user from cash on delivery option?

We have right to block the user from cash on delivery option, if the user has returned products three items in a month or two time consecutively.